FAQ
Frequently Asked Questions
Answers to the questions guests ask most often before travelling with IceLine.
Is My Booking Confirmed Immediately?
No. The website submits a booking request. Your journey becomes confirmed after IceLine reviews availability, confirms the final price and receives the required reservation payment.
Is the Website Price Final?
The website displays an estimated price based on the information entered. IceLine confirms the final price after reviewing the journey details.
Do You Provide Wi-Fi?
Yes. Complimentary Wi-Fi is provided during IceLine journeys.
Do You Track Flights?
Yes. Flight tracking is included for airport transfers when a valid flight number is provided.
Are Child Seats Available?
Child seats are available on request and subject to availability. Please provide the child’s age and approximate weight during booking.
Can I Choose Standard or VIP?
Yes. Standard and VIP vehicle categories can be selected during booking. VIP availability and pricing are confirmed after review.
Can I Book a Specific Vehicle Model?
IceLine confirms a vehicle category rather than guaranteeing a specific model. The vehicle is selected according to availability, passengers and luggage.
Can I Create My Own Tour?
Yes. Use the Custom Tour form and tell us your available time, interests and preferred locations.
Are Northern Lights Guaranteed?
No. The Northern Lights are a natural phenomenon and sightings cannot be guaranteed.
Are Attraction Tickets Included?
Attraction and activity tickets are not included unless the service page or final confirmation specifically states otherwise.
Is Customer Support Available 24/7?
Yes. IceLine provides 24/7 customer support through a primary contact number and a secondary support number.